Return and Exchange Policy

Returns (14 Days Law)

  • Returns are only accepted if there is a manufacturing defect in the product.
  • You must report the defect within 7 days of receiving the item to ensure adequate time for return shipping, which can take 4-7 days.
  • The entire return process, including shipping, must be completed within 14 days of receiving the product.
  • The product must be unused, in its original condition, and include all original packaging.

Exchanges 

  • Exchanges are accepted for any reason within 7 days of receiving the product.
  • The product must be unused, in its original condition, and include all original packaging.
  • If the desired replacement item is unavailable, you may choose another product of equal value.

How to Request a Return or Exchange

  1. Contact us at [your customer service email/phone number] with the following information:
    • Order number.
    • Reason for return or exchange (include a photo if reporting a defect).
  2. Our team will respond within 2 business days with further instructions.

Shipping Costs

  • For returns due to manufacturing defects, we will cover the shipping costs.
  • For exchanges, shipping costs are the customer’s responsibility.

Important Notes

  • This policy adheres to applicable Egyptian consumer protection laws.
  • Returns or exchanges that do not meet the stated criteria may be declined.

For further assistance, please contact us at IG: zorys.eg
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