Return and Exchange Policy
Returns (14 Days Law)
- Returns are only accepted if there is a manufacturing defect in the product.
- You must report the defect within 7 days of receiving the item to ensure adequate time for return shipping, which can take 4-7 days.
- The entire return process, including shipping, must be completed within 14 days of receiving the product.
- The product must be unused, in its original condition, and include all original packaging.
Exchanges
- Exchanges are accepted for any reason within 7 days of receiving the product.
- The product must be unused, in its original condition, and include all original packaging.
- If the desired replacement item is unavailable, you may choose another product of equal value.
How to Request a Return or Exchange
- Contact us at [your customer service email/phone number] with the following information:
- Order number.
- Reason for return or exchange (include a photo if reporting a defect).
- Our team will respond within 2 business days with further instructions.
Shipping Costs
- For returns due to manufacturing defects, we will cover the shipping costs.
- For exchanges, shipping costs are the customer’s responsibility.
Important Notes
- This policy adheres to applicable Egyptian consumer protection laws.
- Returns or exchanges that do not meet the stated criteria may be declined.
For further assistance, please contact us at IG: zorys.eg
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